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Cancellation Policy
                                            8.1) Usual transport (transfers) If a Customer wishes to change or cancel his reservation for any reason, he may do so through the Company's website, by email or by telephone before leaving – at least 24 hours before the pickup time. If the Customer has already paid for the pickup and cancelled the ride in the required time, the Company will return the money to him or the service will not be invoiced. If the Customer fails to cancel the service in a timely manner, the prepaid advance or the amount for the execution of the transport is considered to be the amount of the contractual penalty that compensates the Company with the damage caused by the late cancellation.

8.2) Excursions, tours and other services Cancellations must be made at least 48 hours in advance of the scheduled trip, otherwise the Company will charge a 100% cancellation fee (contractual penalty, as a flat-rate compensation for late cancellation). For larger groups or reservations where a deposit is required, cancellations must be made at least 24 hours prior to commencement, otherwise the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for the 100% cancellation fee is to cover all the costs of the already ordered and non-commissioned service on behalf of the Company.

8.3) Child / baby seats will be provided if booked accordingly. In case the child/baby seats are not reserved before time, cretanbaytransfer.gr will do whatever possible to provide them, however, there may be instances when such seats are unable to be provided. If there is any inconvenience with the baby/booster seat at the moment of pick up and you can’t solve it with the driver please contact our Customer Service desk for assistance.

Refunds
                                            9.1) If the Customer cancels a prepaid online service and is entitled to a refund, the money will be automatically returned to the card (or account) that was used to pay the order. The default refund period is 7 days from the transaction date. When the Customer request a refund after 7 days, there might be extra fees to cover different refund method (e.g. postal, bank transfer or PayPal fees). Otherwise, any refund claims must be submitted within 7 days in writing or by e-mail, to the address or email address of the Company. Upon expiry of this period, the Customer no longer has any claim for a refund (compensation).

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